Bitcoin Suisse AG - Legal & Policy Information

Find all relevant terms, policies, and notices that apply to our services, including privacy, data protection, and regulatory information.

Our Terms & Policies

  • General Terms and Conditions

    Bitcoin Suisse AG (BTCS) provides services in connection with crypto assets and related investment products. These General Terms and Conditions (GTC) govern the business relationship between You (Client) and BTCS, unless otherwise agreed individually between the Client and BTCS (Business Relationship).

  • Terms of Use

    The Bitcoin Suisse Group, including any of its group companies (BTCS, We, Us), maintains various websites and mobile applications to communicate with clients, website visitors, and the general public (You) and to provide clients with the means to interact with BTCS when they request services and products from Us (together the BTCS Online Platforms).

  • Privacy Notice

    Data protection and data security are important to Bitcoin Suisse AG, registered in the Commercial Register of the Canton of Zug under company number CHE-472.481.853 (BTCS; we). We process your personal data responsibly, in accordance with applicable Swiss and European Union laws and in accordance with this Privacy Notice.

  • Fee Schedule Corporate Clients

    At Bitcoin Suisse, transparency is a top priority. The fee overview provides comprehensive information on all applicable rates and terms, ensuring that our corporate clients have a clear understanding of all associated costs.

  • General Terms of BTCS Pay

    These General Terms of Bitcoin Suisse AG (“BTCS”) regarding BTCS Pay (“BTCS Pay Terms”) shall govern the rights and obligations between the Client (“Merchant”) and BTCS (individually a “Party”, collectively the “Parties”) with regards to the invoicing, settlement of claims of the Merchants against their clients and the payout of the collected Crypto Assets.

  • Best Execution Policy

    Our Best Execution Policy clearly stipulates the execution factors we consider and how we prioritize orders to achieve the best outcome for our clients. Our smart order router integrates with over 12 venues to ensure that your trade is reliably executed in a timely manner for the best possible price. For added reassurance, Bitcoin Suisse conducts comprehensive weekly due diligence on all our trading venues.

  • Regulatory Notice

    As a client of the company, you maintain a legal relationship with Bitcoin Suisse AG. If you deposit fiat currencies with us or withdraw them from us, your transaction will be processed by our fully owned company WhiteAlp GmbH.

  • Disclaimer

    When You interact or intend to interact with us, we would like to clarify certain things that are important to us. To that end, we have prepared the following information for you. You are advised to read them carefully. In case You have questions, do not hesitate to contact us.

Do You Have Any Questions?

If you have any questions or need further clarification about our policies, please don’t hesitate to reach out to our team.

Get in Touch

0800 800 008

Call us toll-free from Switzerland

+41 41 660 00 00

Call us from abroad