Standing up for Our Clients in Times of Unprecedented Market Growth
Mar 5, 2021 - 2 min read
- Relentless commitment to a best-in-class client experience
- Swift adaption to new market realities as a prerequisite for success
- Targeted, temporary measures warranted by unparalleled client demand to ensure continuous high-quality service
Zug; March 5, 2021 – Demand for our broad range of products is increasing rapidly, mostly due to dynamic markets and growing institutional adoption. This has led to a surge in onboarding requests and support inquiries. Onboarding and response time of our dedicated client support extended quite a bit. To enable all our clients to benefit from a stellar Bitcoin Suisse experience we temporarily increase the initial deposit amount for new clients as of March 5, 2021.
For private clients we set the amount to CHF 100’000 and for institutional clients to CHF 500’000. Our clients that have already joined the onboarding process prior to March 5, 2021, are not affected. We also introduced a minimum trading amount of CHF 200 per trade on Bitcoin Suisse Online.
We are aware of the significant impact of these actions. They are driven by our sincere intention to serve all our clients to the best of our ability. Over the last few months, we have invested heavily in growing our team and have released a new version of our Support Center.
As an advocate of the industry, Bitcoin Suisse aims to be a gateway to the world of crypto and digital assets. We strive to make blockchain and crypto technologies accessible to as many as possible.
In line with this commitment, we will further accelerate the onboarding process and scale up our operational capacities. With these steps we are convinced that we can meet the high expectations of our clients and devote as much time as possible to them. Together, we have come a long way in a short amount of time, and we are sure that we will see digital assets and adoption of cryptocurrencies spread even further.